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Terms Conditions That Govern Your chess888 Account

These terms set out the rules between you and chess888 when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby.

Account eligibility appliesLocal law governs accessTouch 'n Go eWallet, Boost, GrabPay coveredUpdates notified via account

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HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Account Security Your account is protected with OTP verification on login and on withdrawal requests. We do not store full payment credentials — Touch 'n Go eWallet and Boost transactions are tokenised at the provider level.

Data Retention We keep your account and transaction records for as long as required under applicable law. You can request a summary of your account data by contacting support through live chat or email.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings at any time.

Requesting Changes To update your registered details — including your linked GrabPay or FPX account — submit a request through live chat with your account verification documents ready.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat window from any page in your account dashboard. Our support team handles terms queries, account clarifications, and payment questions directly through live chat.

Email Support

Send your terms or account question to our support address listed in your account settings. We aim to respond to written queries within one business day.

Account Help Centre

Your account dashboard includes a help section covering common terms questions — eligibility, payment rules, withdrawal conditions, and how to request account changes.

What These Terms Cover and How They Apply

chess888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your chess888 account — from the moment you register through every deposit, withdrawal, and session in the lobby. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, the transaction is subject to both our account

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rules and the payment provider's own conditions. Withdrawals go back to the same wallet you deposited from; we verify the account match before processing. If there is a conflict between a promotional condition and these general terms, the specific promotional condition takes precedence for that offer
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only. We may update these terms and will notify you through your registered account before changes take effect. Continued use after the notice period means you accept the revised terms. Access to the lobby and all features depends on whether your jurisdiction permits online gaming —
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it is your responsibility to check local law before you start. Players in Shah Alam and elsewhere in Malaysia are subject to the same account terms regardless of which local payment rail they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — covering eligibility, payments, account changes, and what happens if terms are updated.

These terms apply to anyone who opens and uses a chess888 account. Access depends on local law, and it is your responsibility to confirm that online gaming is permitted in your jurisdiction before registering.

We notify you through your registered account before any change takes effect. If you continue using the lobby after the notice period, that counts as acceptance of the updated terms.

Deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX are all covered. Each transaction is also subject to the individual payment provider's own conditions alongside ours.

Contact our support team via live chat or the email address in your account settings. We will provide a summary of your account and transaction records as required under applicable law.

Where a specific promotional condition differs from these general terms, the promotional condition applies to that offer only. Everything else continues to be governed by the general terms here.

Submit your request through live chat with your account verification documents. Changes to linked payment methods — such as switching your GrabPay or FPX details — require identity verification before we process them.

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